Introduction
USG Corporation ("USG," "us,” “our,” or “we”) respects the privacy of everyone we interact with. This Privacy Policy (“Policy”) explains how USG collects, uses, and discloses personal information, including through www.usg.com, www.plaster.com, or myusg.com (“Websites”), and offline services, such as call center activity (collectively, “Services”). USG refers to USG Corporation on behalf of itself and its affiliates, United States Gypsum Company, USG Interiors, LLC, USG Ceilings Plus, LLC, CGC Inc., and USG Mexico S.A. de C.V.This Policy applies to interactions you may have with USG in your individual capacity or in your capacity as an employee, owner, director, officer, or independent contractor of another company, partnership, sole proprietorship, non-profit, or government agency (collectively, “Entity”).As used in this Policy, “personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with individuals. Personal information does not include information that is publicly available or aggregated. Unless otherwise noted, the information in this Policy that describes how and why we collect, use, and disclose personal information also describes how and why we collected, used, and disclosed the personal information in the past 12 months.Please read this Policy carefully before interacting with us.Information We Collect and How We Use It
Personal Information Collected and Purposes for Collection, Use, and Disclosure. USG collects the following personal information from customers who purchase USG products, visitors who register on or make inquiries through our Websites, and vendors or suppliers of goods or services to USG (whether we collect a specific category of information about you depends on your interaction with us):| Category of Personal Information | Purposes for Collection, Use, and Disclosure |
| Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other identifiers. | • To communicate with you, including to obtain feedback from you about our Services• To offer products or services that may be of interest to you or an Entity you represent• To provide products, services, or support you or an Entity you represent have requested from us• To manage our operations and business, such as for tax and accounting purposes• To comply with applicable laws and regulations |
| Personal records, including name, signature, address, telephone number, and financial account numbers. | • To communicate with you, including to obtain feedback from you about our Services• To offer products or services that may be of interest to you or an Entity you represent• To provide products, services, or support you or an Entity you represent have requested from us• To manage our operations and business, such as for tax and accounting purposes• To comply with applicable laws and regulations |
| Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | • To communicate with you, including to obtain feedback from you about our Services• To offer products or services that may be of interest to you or an Entity you represent• To provide products, services, or support you or an Entity you represent have requested from us• To manage our operations and business, such as for tax and accounting purposes• To comply with applicable laws and regulations |
| Internet or other electronic network activity information, including browsing history, search history, and information regarding your interactions with our Websites, applications, or advertisements. | • To communicate with you• To offer products or services that may be of interest to you or an Entity you represent• To understand and measure activity on our Websites• To provide products, services, or support you or an Entity you represent have requested from us• To provide personalized offers, suggestions, and content tailored to you or an Entity you represent• To manage the security and integrity of our premises, systems, and data |
| Audio, electronic, visual, thermal, or similar sensory information, including call center recordings. | • To manage job duties, evaluate performance, and operate our business• To manage the security and integrity of our premises, systems, and data |
| Professional or employment-related information, including job role. | • To provide products or services you have requested from us on behalf of an Entity you represent |
| Inferences used to create a profile reflecting your preferences, characteristics, or behavior | • To offer products or service that may be of interest to you or an Entity you represent |
This website also uses Meta Pixel and LinkedIn Pixel which collects page views, content engagement, on-site searches, lead generation, registration, and form submissions (action). This data is collected to help USG/CGC measure the effectiveness of advertising campaigns.
This website also uses Salesforce Marketing Cloud which collects pages visited, links clicked, and site interactions. This data is collected to help USG/CGC deliver personalized content, recommendations, maintain continuity of the user’s session across pages, and ensures tracking and personalization are consistent across different subdomains of the site. We also collect, use, or disclose the personal information described above for other purposes authorized by applicable laws, including:
- To conduct internal data analysis and product development;
- To comply with law enforcement requests or legal process;
- To detect, investigate, prevent, or otherwise address fraud or other security and integrity issues, or to maintain the security and integrity of our products and services, including investigating and responding to misconduct complaints;
- To exercise or defend against legal claims, including investigating those claims;
- To comply with applicable laws and regulations; or
- To form part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or transfer, divestiture, or sale of all or a portion of our business or assets.
Sources of Personal Information
We collect the personal information identified above from the following sources (whether we collected it from a specific source depends on the nature of your interaction with us):- Directly from you. We collect personal information from you when you provide it to us, such as in connection with a transaction, while interacting with our Websites, or when you call us or our call center.
- Created by us. We collect personal information about you that we create, such as inferences generated from other information we collect.
- Service providers. We collect personal information about you from certain service providers that provide information to help us run our business.
- Affiliates. We share personal information among the companies within USG and its affiliates. We receive information from within USG and its affiliates, as permitted, to enable us to manage our business.
- Law enforcement agencies, courts, regulatory agencies, and other government agencies. We may receive information from government agencies to comply with the law, to protect your personal safety or the safety of others, to protect our or others’ rights, or to investigate fraud.
- Other parties. We may receive information about you from other parties when necessary to manage or operate our business. For example, in litigation settlements we may collect information about you from third parties related to our operational or tax reporting obligations.
- Parties to corporate transactions. As permitted by law, we may receive personal information as part of a corporate transaction or proceeding, such as a merger, financing, acquisition, bankruptcy, dissolution, or at transfer, divestiture, or sale of all or a portion of a business or assets.
Information Automatically Collected
Our Websites use cookies, pixels, tags, trackers, and similar digital technologies to operate and to help collect data. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well.Cookies on our Websites are used to store your preferences and settings, help authenticate your USG account and enable you to sign in, provide interest-based advertising, combat fraud, analyze how our Websites perform, personalize your experience and the content you see on our Websites, and fulfill other business purposes.Our Websites often include cookies, pixels, tags, trackers, and similar digital technologies from third-party vendors. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics or advertising. In other cases, it is because our web pages contain third-party content (such as maps, plug-ins, or ads) that contain digital technologies used to track operability and performance of the content, as well as your interaction with the content to determine its effectiveness. When your browser connects to a third party’s web server to retrieve content and/or web beacons, that third party is able to set or read its own cookies on your device and may collect information about your online activities over time and across different websites or online services that also contain that third party’s content or web beacons.For example, our Websites use third-party tools (such as Adobe and Google Analytics), to support the operation and performance of our Websites and to analyze your interactions and experiences with our Websites. We have implemented Google Analytics Advertising Features such as dynamic remarketing, interest-based advertising, audience targeting, behavioral reporting, demographics and interests reporting, user segment analysis, device reporting, display advertising, and impression reporting. For more information on how Google Analytics uses data collected through our Websites, visit support.google.com/analytics/answer/6004245.You may also be able to opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.We have implemented Google reCAPTCHA to protect our Websites from fraud and abuse. Your use of reCAPTCHA is subject to Google’s Privacy Policy at policies.google.com/privacy and Terms of Use at policies.google.com/terms.We may offer third party integrations on our Websites. If you choose to connect a third-party account to our system, you should refer to that party’s privacy policy for information on how your personal data is collected, used, and protected.Some of the vendors we work with offer tools that you can use to limit or opt out of their tracking technologies:
- Adobe
For more information on how Adobe uses data collected through tracking technologies, visit adobe.com/privacy/experience-cloud. To opt out of Adobe Experience Cloud Advertising Services, visit adobe.com/privacy/opt-out. - Google
To adjust your Google advertising settings, visit myadcenter.google.com. - Microsoft
For information on how Microsoft collects or receives personal information to provide service through Microsoft Advertising, visit microsoft.com/en-us/privacy/privacystatement. - YouTube
YouTube API Services may collect, store, use, process and share personal information, including from your devices, as described in this Policy and to serve content. You can revoke access to your personal information collected and processed through the YouTube API Services using Google’s security settings at security.google.com/settings/security/permissions.
Who We Disclose Personal Information To
We have disclosed, or may disclose, each category of personal information described above to these categories of recipients:- Our service providers, whom we engage to assist us with technology support, operational support, and other forms of assistance, and whom we bind by contract to protect the confidentiality and security of the personal information we share with them;
- Our affiliated entities within the USG corporate family, for legally permissible purposes;
- The proposed or actual acquiring party or assignee in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our company or its assets;
- Law enforcement agencies, courts, and government agencies when the disclosure is required or permitted by law, including to comply with valid legal process; or other parties as we believe to be appropriate and authorized by law, including: (i) when required by applicable law, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce the terms and conditions for use of our Services; (v) to protect and defend our rights and property; (vi) to protect the interests of USG or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain.
Interest-Based Advertising
As noted above, on some pages of our Websites, we allow third-party advertising partners to use cookies and other digital technologies to collect or receive information regarding your activities on those web pages (e.g., your IP address, page(s) visited, time of day, and other identifiers). We may also disclose such information we have collected to advertising and analytics companies. These companies may use this information (and combine it with information collected over time and across other websites, apps, or other digital services) for purposes of delivering targeted advertisements to you, to provide measurement services about your interaction with our products, and when you interact with other (non-USG) websites and online services. This practice is commonly referred to as "interest-based advertising" or “online behavioral advertising.”You can opt out of certain cookies and other technologies by clicking on the Cookie Settings link in the footer of our Websites. You can also learn more by reviewing our Cookie Preference Center and the additional information below.Retention
We keep the categories of personal information described above for as long as is necessary for the purposes described in this Policy or otherwise authorized by law.This generally means holding the information for as long as one of the following criteria apply:- Your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
- Your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information was collected;
- The personal information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
- We are otherwise required or permitted to keep your personal information by applicable laws or regulations.
Your Choices
You have the right to submit certain requests relating to your personal information as described below.- Right to Know. You have the right to know what personal information we have collected about you, which includes:
- The categories of personal information we have collected about you, including (a) the categories of sources from which the personal information was collected; (b) our business or commercial purposes for collecting personal information; (c) the categories of third parties to whom we disclose personal information; (d) the categories of personal information that we sold or shared, and for each category identified, the categories of third parties to whom we sold or shared that particular category of personal information; and (e) the categories of personal information that we disclosed for a business purpose and the categories of third parties to whom we disclosed each category of personal information.
- The specific pieces of personal information we have collected about you.
- Right to Delete Your Personal Information. You have the right to request that we delete personal information we collected from you, subject to certain exceptions.
- Right to Correct Inaccurate Information. If you believe that personal information we maintain about you is inaccurate, you have the right to request that we correct that information.
- Right to Opt Out of Sale, Targeted Advertising, and Profiling Using of Personal Information. You have the right to opt out of the sale of your personal information, use of your personal information for targeted advertising, and profiling, as applicable, in furtherance of decisions that produce legal or similarly significant effects. We do not profile in a manner that would result in legal or similarly significant effects, and as such do not offer this right.
- Minnesota or Oregon Residents – Third Party Disclosures. If you live in Minnesota or Oregon, you also have the right to request a list of third parties to which we have disclosed personal information.
- Delaware or Maryland Residents – Categories of Third Parties. If you live in Delaware or Maryland, you also have the right to request a list of the categories of third parties with whom we disclose your personal data
You may submit your requests to exercise your rights to us by:
- Using the online request form
- Calling us at 855-562-2420
- United States: Network Advertising Initiative and Digital Advertising Alliance
- Canada: Digital Advertising Alliance of Canada
Information from Children Under Sixteen
Our Websites are not targeted to children under the age of 16, and we do not knowingly request personal information from any child under the age of 16 without parental consent. When we do receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.Security
We make every effort to have reasonable security procedures in place to protect the loss, misuse or alteration of information under our control. If you have any questions about the security of our Websites, you can send an email to usg_webmaster@usg.com.Additional Notices to California Residents
This section provides additional disclosures and describes additional rights applicable to residents of California under the California Consumer Privacy Act ("CCPA"), as amended. Capitalized terms in this section have the same meaning as the matching terms defined in the CCPA.We do not Collect Sensitive Personal Information for the purpose of inferring characteristics about you. We do not use or disclose Sensitive Personal Information for purposes to which the Right to Limit Use and Disclosure applies under the CCPA.We Sell and Share Personal Information to deliver personalized advertisements on our Websites and other websites you may visit. We do not otherwise Sell or Share Personal Information.Minors. We do not knowingly Sell Personal Information of minors under 16 years of age.Links to Other Websites
We may link to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to read the privacy statements of each and every website that they visit.International Visitors
If you live outside the United States (including in the European Economic Area (“EE”) and Switzerland (“CH”) collectively the “EEA/CH”), and you use our Websites or provide us with your personal information directly via our Websites, your information will be handled in accordance with this Policy. By using our Websites or giving us your personal information, you are directly transferring your personal information to us in the United States. You are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use our Websites or provide us with your personal information. Regardless of where we transfer your information, we still protect your information in the manner described in this Policy.Notification of Changes
If we decide to change our Policy, we will change the “Effective Date” at the top of this Policy. We will use information in accordance with the privacy policy under which the information was collected.Contact Us
If you have any questions or concerns about USG’s privacy policies and practices, please contact us at the online request form listed above or by phone at 855-562-2420.- Get in Touch
- Contact Us
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